AmTrust Financial boosts physical, emotional, and mental health initiatives for employees with LifeSpeak

26.7%
of eligible U.S. employees and family members enrolled in LifeSpeak
338,000+
total minutes played since program launch
4.7 / 5
average class rating
Elderly woman smiling thoughtfully at laptop in cozy book-filled room.

AmTrust Financial Services is a specialty property and casualty insurance company with more than 7,000 global employees. Founded in 1998, AmTrust is today a multi-billion-dollar company and one of the largest private companies in the United States. AmTrust provides insurance protection, warranty programs, and risk management expertise to small businesses, professional and financial services firms, retailers, and manufacturers worldwide.

“We believe all employees are at their best when they are physically healthy, financially stable, socially engaged, and excited about the prospects of a career with AmTrust in the insurance industry.”

Smiling person in a black top with wavy hair, outdoors with blurred background.
Sara Warner
AmTrust’s Total Employee Wellbeing Program

The company chose LifeSpeak to:

  • Provide tools to make healthy choices easier and more accessible
  • Offer content that helps employees take actionable steps toward better health

INTRODUCTION

Investing in employee physical and mental wellbeing supports many business goals.

Improvements in employee engagement and productivity, satisfaction and retention, teamwork and communication, to name just a few, plus reductions in stress, health care costs, insurance premiums, and absenteeism.

To realize those goals, companies need solutions that engage employees and encourage lifestyle changes that drive better health. That’s what AmTrust set out to do when it first launched its total employee wellbeing initiative in 2016. “The program was foundational to helping employees live better lives at work and at home,” said Duane Myatt, Senior Vice President of the company’s Total Awards team. “We engaged Limeade, part of the WebMD family of health services, to help us introduce and build out our wellness platform and messaging.”

Myatt says AmTrust’s efforts continue to mature and get better every year. Which is why, in 2024, AmTrust expanded its relationship with WebMD. Through that partnership, AmTrust chose LifeSpeak to provide its employees with on-demand health and wellness content. LifeSpeak delivers high-quality, expert-led fitness, nutrition, and mindfulness content for all ages, interests, and ability levels.

LifeSpeak checked all the right boxes for AmTrust, according to Sara Warner, Wellbeing Program Manager. “It’s convenient, easy to use, and gives employees the content they need to take actionable and long-lasting steps toward better health,” said Warner.

THE CHALLENGE

Make healthy choices easy, accessible and engaging for employees—nationally and internationally

AmTrust’s solution had to be easy and accessible. The company launched LifeSpeak on AmWell, its fully-integrated total rewards platform hosted by WebMD Health Services. AmWell is available for mobile and desktop users wherever and whenever they choose. The platform is seamless. From AmWell, employees can click directly to LifeSpeak with no additional application or security sign-up required. “Employees love the classes,” said Warner. Even better, the platform lets employees track progress toward goals that earn them rewards (for example, daily fruit and vegetable servings or activity minutes). “They can choose LifeSpeak classes or content that moves them closer to achieving their next reward level,” Warner added.

The solution had to be engaging. AmTrust works hard to promote employee wellbeing and keep it top of mind. The company features health and wellness offerings at open enrollment, in monthly newsletters and wellness communications, in quarterly employee and team health challenges, and through its popular rewards program.

“Managers even ask me to recommend LifeSpeak classes they can incorporate into their weekly meetings,” said Warner. “There is literally something for everyone. For instance, I love the Work Breaks because they are quick and easy and I can do them in my cubicle or anywhere else.”

The rewards program is key to engagement and ongoing participation. Employees are encouraged to participate in 6-8 week challenges that incorporate recipes, classes, and other content. Progress is tracked on the AmWell platform and employees can work through five levels of achievement. U.S. employees can earn gift cards and health plan premium discounts, while international employees earn payroll contributions. Also, U.S. and international Wellbeing Champion Teams help guide and direct AmWell activities to make sure they are relevant and valuable for all employees.

Woman working on laptop in a cozy library setting.
Logo of Leisure Travel Agency with an orange globe graphic beside the company name.

“Word of mouth is golden. Whenever an employee raves about LifeSpeak, I ask them to tell a friend.”

Smiling person in a black top with wavy hair, outdoors with blurred background.
Sara Warner
AmTrust US Wellbeing
Program Manager

THE IMPACT

Employees love it, utilization is outstanding

Warner said employees love LifeSpeak. “I’ve heard that once they get started, they can’t stop, won’t stop! And that’s what we want, because consistency is key to behavior change.”

LifeSpeak is taking root across AmTrust. The company’s utilization metrics exceeded expectations in every measure. “We share those metrics with our leadership, and we use them to plan our corporate health goals,” said Warner. “For 2025, we’ll use Wellbeats content to support our mental health, nutrition and mindfulness challenges. The content is valuable. Plus, our account team is a conduit to all the available programs and helps us strategically manage our quarterly and annual plans.”

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