Substance Use Support for Employees and Members

ALAViDA is a digital health service that provides evidence-based substance use care. We offer a self-guided or coach-assisted journey to help individuals regain control over their substance use, without the need for detox or abstinence. Our platform uses a combination of Cognitive-Behavioral Therapy (CBT), Motivational Enhancement Therapy (MET), and other evidence- based methods to deliver effective support.

It is designed for professionals who are looking to manage their substance use without disrupting their daily lives. ALAViDA caters to a wide range of individuals, from those curious about the impact of substance use on their health to those actively seeking to reduce or stop their use. ALAViDA is suitable for anyone wanting to change their relationship with substances, whether their goal is moderation or abstinence.

Traditional substance use care programs often require a detox period and significant time away from work and family. ALAViDA, on the other hand, allows individuals to engage in their care from the comfort of their homes, on their own time. We provide a flexible and private digital care solution that eliminates the need for time away from work or family. Our approach focuses on harm reduction and personalized care, offering both self-guided and coach-assisted pathways to suit individual needs.

ALAViDA supports individuals looking to manage their use of any substance, including alcohol, nicotine (smoking cessation), cannabis, and other drugs. Our platform is designed to help members achieve their personal goals, whether that means reducing consumption, achieving moderation, or pursuing abstinence.

Our services are available in English, French and Spanish, ensuring accessibility for a broader audience.

Yes, dependents are included, but our service is designed for adults. We provide support to parents of youth through recommendations for resources and supports, but do not directly treat youth populations.

• Flexibility: Engage with the service anywhere, anytime, using any device.
• Confidentiality: Private access to care, with all data encrypted and stored securely.
• Personalization: Customized pathways including substance use care, smoking cessation, and support for loved ones.
• Expertise: Developed by experts using evidence-based practices, including CBT, MET, and other proven methods.

1. Substance Use Care: For individuals seeking to manage or reduce their substance use, with options for both harm reduction and abstinence.
2. Smoking Cessation: Focused on helping individuals quit smoking or vaping through a structured, evidence-based approach.
3. Loved Ones: Support for those helping someone with substance use issues, providing strategies to motivate and support their loved ones effectively.
4. Training Hub: Designed for leaders, developed by experts. It provides information to build knowledge, confidence, and skill in addressing substance use in the workplace.

Our health coaches are experienced in substance use care, and they provide personalized support throughout the member’s journey. Coaches help with orientation, practical tools and skills, progress monitoring, and maintaining accountability. They offer one-on-one guidance and use motivational interviewing techniques to support members in achieving their goals.

Coaching significantly increases utilization, engagement, and outcomes. Members working with a coach are more likely to log into the platform, complete modules, and make journal entries. Coaches provide personalized support, practical tools, and accountability, helping members stay on track and achieve their goals.

Members can book a coaching session through a calendar system, often as soon as the next day. This ensures timely support and helps members address their concerns promptly.

Our team consists of dedicated employees rather than a broad network of contractors. This model ensures consistent and high-quality support. Our team is primarily based in Canada and in the US.

Our coaches have undergraduate or graduate degrees in social sciences and specific expertise in substance use care. They are overseen by a Clinical Psychologist, ensuring high standards of support and care.

Yes, our coaching standards were developed in consultation with our advisory board and are based on the best evidence-based practices. Coaching messages and chart notes are regularly reviewed to ensure adherence to a quality assurance rubric that acts in accordance to best practice standards.

ALAViDA uses measurement-based care, providing members with real-time feedback on their progress. Outcomes are tracked using data-informed decision-making, ensuring members receive the best possible support. Our platform includes tracking tools for substance use, mood, and other factors to help members see their progress and stay motivated.

The service includes educational modules on substance use, goal setting, evidence-based strategies for change, and managing setbacks. Modules are delivered through video and text, with practical exercises for immediate application.

Example topics covered include understanding triggers, managing cravings, overcoming obstacles, and relapse prevention.

• Craving Kit: Personalized strategies to manage cravings in real-time.
• Peer Support Groups: Optional facilitated groups for members to share experiences and support each other.
• On-Demand Classes: Educational sessions on various topics related to substance use and wellness, available to all members.
• Other resources: Educational content on various topics such as gambling, gaming, digital use and more.

ALAViDA can be integrated into existing employee benefits plans, offering a confidential, on-demand solution for substance use care. We provide engagement reports, ensuring privacy through aggregated data. Our platform complements existing benefits by providing specialized substance use care that can help reduce absenteeism and improve overall employee well-being.

ALAViDA complements EAPs by providing specialized support for substance use care, which general EAPs may not offer. Our platform can work alongside EAP services, offering a continuum of care that includes both preventive measures and ongoing support for those struggling with substance use.

ALAViDA can be deployed to an entire population or specific clients through a web-based application. We offer customizable and co-branded landing pages for easy access, ensuring seamless integration with existing systems.

While we typically emphasize ALAViDA’s independent status for confidentiality, we are open to white labeling if requested by clients.

Investing in ALAViDA can lead to significant returns for your organization. Studies have shown that wellness programs can return an average of $3 for every dollar spent. Specifically, making substance use care readily available can lead to:

• • 66% reduced cost in absenteeism
  • 67% reduced cost in tardiness
  • 53% reduced cost due to conflict with managers
  • 58% reduced cost due to conflict with co-workers

• 61% reduced cost in lost productivity Additionally, preventing a disability claim related to substance use can provide substantial cost savings. With ALAViDA, you can proactively support your employees’ well-being, leading to a healthier and more productive workforce.

Yes. RAS stands for reasonable alternative solution. When an employee smokes, they can incur a surcharge on their insurance for smoking. When a company decides to add a tobacco surcharge, it must ensure that each employee who uses tobacco has access to a reasonable alternative solution (RAS) to remove the surcharge. An individual does not need to quit tobacco to meet an organization’s reasonable alternative requirements. We offer:

• Tobacco cessation pathway
• Nicotine Replacement Therapy (NRT) education
• Health Coaching
• Education resources

If you forgot your password, you can reset it on the TRAiL login page. For further assistance, reach out to our client services team at clientservices@alavida.com.

ALAViDA supports all modern browsers and operating systems across smartphones, laptops, and tablets, ensuring accessibility for all users.

No, ALAViDA is designed to fit seamlessly into your life. Our service is flexible and allows you to continue working while engaging with substance use care. 91% of our members continue to work while engaging with ALAViDA.

No, ALAViDA is 100% confidential. While your employer provides the benefits, they are not privy to your interactions with the care team or the TRAiL platform. Your information and journey are private and secure.

Your participation in ALAViDA is private. We only communicate with your family doctor if you provide explicit permission for us to do so. Your privacy is a top priority.

ALAViDA’s has been available since September 2016 and is currently accessible globally in English, French and Spanish.

If a member requires more support than ALAViDA offers, our virtual health coach will help identify and recommend additional

care options, including local resources. We prioritize confidentiality and will not make direct referrals without your consent.

Yes, members have the flexibility to switch between different pathways (e.g., from substance use care to smoking cessation) as their needs evolve. This feature ensures that the service remains relevant and supportive throughout your journey.

Yes. You are welcome to change to a different coach if you do not feel like your coach is a good fit for you. You can request a new coach by reaching out to client services.

No. There is no requirement for abstinence, and we will work with you to meet any goal.

Yes, We encourage people to seek help early and will work with you to reduce the health or mental health harms of substance use, regardless of the level of involvement.